Effective Date: June 1, 2026
At LUREX (www.lurexbd.com), we are committed to ensuring safe online shopping in Bangladesh. Your privacy and personal data protection are our highest priorities. This e-commerce privacy policy outlines how we collect, use, and safeguard your information when you browse our secure e-commerce platform or buy products online with us.
1. Information We Collect
To provide you with a seamless and secure online shopping experience, we collect the following types of data:
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Personal Information: Your name, shipping address, billing address, phone number, and email address when you register for an account or proceed through our secure checkout.
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Device and Browsing Data: Your IP address, browser type, device information, and site navigation patterns to optimize our online store and improve your user experience.
2. How We Use Your Information
We utilize the collected data strictly to enhance your experience on our secure e-commerce platform. Your information allows us to:
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Process, fulfill, and deliver your orders accurately and on time.
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Send order confirmations, delivery status updates, and tracking details.
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Provide efficient customer support and respond to your inquiries.
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Notify you about exclusive offers, new arrivals, and promotional campaigns (you may opt out of marketing communications at any time).
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Monitor website performance and maintain top-tier online shopping security.
3. Information Sharing and Disclosure
We highly respect your customer privacy. LUREX will never sell, rent, or trade your personal information to third-party marketing agencies. We only share necessary details under the following circumstances:
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Logistics & Courier Partners: We share your name, phone number, and delivery address with our trusted shipping partners to ensure your products reach your doorstep.
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Legal Compliance: We may disclose your information if legally required by law enforcement or government authorities.
4. Data Security
We are dedicated to maintaining a safe online shopping environment. LUREX employs advanced encryption technologies, secure servers, and industry-standard protocols to protect your personal data from unauthorized access, alteration, or disclosure. You can trust our platform to let you buy online securely.
5. Cookies Policy
Our website uses “Cookies” to remember your shopping cart items, personalize your browsing experience, and analyze site traffic for SEO and performance improvements. You can disable cookies through your browser settings, though doing so may limit certain features of our website.
6. Your Rights
You have complete control over your personal data. You retain the right to access, update, correct, or request the permanent deletion of your information at any time by logging into your LUREX account or by contacting our support team directly.
7. Changes to This Privacy Policy
LUREX reserves the right to update or modify this online store privacy policy at any time to reflect new business practices or legal requirements. Any changes will be published on this page, and the effective date will be updated accordingly.
8. Contact Us
If you have any questions, concerns, or requests regarding our personal data protection practices, please reach out to us:
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Email: support@lurexbd.com
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Website: www.lurexbd.com
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Location: 154 C/A, Masjid Complex, Motijheel, Dhaka-1000